Attach your order number and reasons why you claim the warranty.
We will check your case ASAP and reply in 2 work days.
Solutions
Send a replacement for broken part
Send a new replacement
Warranty Exception
1.Products broken or misused by customer.
2.Products warranty period expired .
App Download
Product information
Welcome to Saulex Store! We ship to any country and try our best to give you faster shipping and a satisfactory online shopping experience! Following are the terms and conditions that constitute our Tax Policy.
Tax and VAT
All our prices have excluded any VAT and tax. Our website is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
*We pay the sales tax, if applicable.
*We declare the lower value in the custom if no specific requirement.
*If you are a business buyer and need a commercial invoice from us, you can contact us at info@saulex.com.
*If you have any special inquiries, please feel free to contact us atinfo@saulex.com. We are willing to hear from you!
Delivery and Shipping Process
We will try our best to ship your order in 1 business day (excluding weekends and holidays) after receiving your order confirmation email. Package normally be shipped on the same day before 4 PM if all items are in stock. You will receive another notification when your order has shipped and get the tracking details in the mail.
We have a local delivery service in the United States (warehouse in US West and US East) Europe (Czech) Russia (Moscow) Others will be shipping from our Asia warehouse (Shenzhen).
You can check the stock in each overseas warehouse on product pages firstly before you place orders.
In COVID, delivery delays can occasionally occur. Please understand.
Local Delivery
For the customers from the United States, Europe, and Russia, we have a faster local delivery service. (Customer from Canada can choose ship from united states) And you can check the stocks status on the product page.
Locations
Delivery Method
Estimated delivery time
Shipping Cost
United States
Ship from US West
Ship from US East
(UPS or USPS)
1-5 days
$9.9
Purchase over $90 is FREE
Canada
Ship from US
(USPS transmit to local post)
2-8 days
$12
Europe
Ship from EU
(DE DHL or GLS transmit to local post)
1-5 days
$9.9
Purchase over $90 is FREE
Russia
Ship from RU
(IML)
1-5 days
$9.9
Purchase over $90 is FREE
Following is our delivery time and cost:
*We declare the lower value in the custom if no specific requirement.
International Shipping
Global delivery in official Saulex store, so no matter where are you from you can enjoy Saulex system😊
Following is our international shipping time and cost:
Locations
Delivery Method
Estimated delivery time
Shipping Cost
All Countries
Standard Shipping
(Trackable Parcels from Asia)
3-12 days
$9.9
Purchase over $90 is FREE
/
DHL Express
(Ship from Asia)
1-5 days
$20
Purchase over $150 is FREE
/
Aramex
(Ship from Asia)
1-5 days
$20
Purchase over $150 is FREE
*We declare the lower value in the custom if no specific requirement.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 3 days of receiving your shipping confirmation email, please contact us at info@saulex.com with your name and order number, and we will look into it for you.
Our website does not support ships to addresses within the APO/FPO/DPO addresses. Please offer door to door address.
Refunds, returns, and exchanges
If you want to claim a warranty or FREE return on our website, please refer to our Return Policy or Warranty Policy.
If you have any further questions, please don't hesitate to contact us at info@saulex.com.
30 Days Free Easy Return
Saulex always aims for the highest customer satisfaction. If you are unsatisfied with your products or the products turn out to be defective then you can claim a return or refund.
We afford the return shipping fee with following status:
Unsatisfied claim in 30 days free return period. (No damage with the products and original packaging)
Defected parts
Damaged devices
Incorrect item shipped
*The 30 days period is calculated from the date you received the items.
*If you claim a return that exceed 30 days free return period and without any defected or damaged devices, you need to afford the return shipping fee yourselves.
*Please note: Some returns we may charge the shipping fee from you. Like change your mind or ordered wrong items when shipping is proceeded, then we will charge the shipping fee from your payments.
Claim your return
Please send your request to ourreturn center.
After Sale Location
-Florida, USA
-Neureichenau, Germany
-Shenzhen, China
For other related inquiries, please write a mail to info@saulex.com
Saulex DB-02
Built-in WiFi 🛜
Remote & Manage Smartly
LIGHTING FAST ⚡
0.2s Recognition & Unlock
Encrypted Secure 🔐
Worldwide-advancing Data Encryption
Passwords
Unlock🔢
NFC Cards Unlock 🔓
📱APP UNLOCK
🔑Key Unlock
Fingerprints Unlock ☝️
WiFi Built-in Smart Door Lock
Use Saulex App Remote Your Door Lock From Anywhere Anytime
Setup on
Any Door
Easy to
Install
⚡Fast & Secured 🔒
Battery
Last Up to 180
Days
Manage Access All on Your Smart Phone
One-time Password
Setting up a one-time password for houseworkers, expressman, or anyone who needs to temporarily open the door.
You can schedule a percific time to keep the password activated during the time.
For example, setting up password 765432 for the houseworker Alice, schedule activated on every Wednesday morning. When Alice come to do housework, she can unlock the door using password 765432, but on the other times the password is deactivated and can't be used.
You can change this setting anytime from your smart phone with Saulex App.
WiFi Door Lock
This is very important to connect the Saulex to a 2.4Ghz WiFi router. The remote functions of this smart WiFi door lock are base on available networks.
Remote Door Lock
This remote function makes you able to unlock the door from anywhere, anytime. It is extremely practical for the elders or anyone that possible to lose their key to the door. You can unlock the door without wasting time and money returning home.
Visitor Manage
Manage visitor access to the door on Saulex App for your house. You can set different passwords for different users, your family, or friends.
For example, when you invite multiple friends to hold a party on Saturday, you setup different passwords or fingerprints to the door and set it available on Saturday evening. On that night, guests can have access, while the uninvited can't. Your honored guests must be impressed by the advancing technology and its convenience.
Push Notifications
The Saulex App can push notifications on your smart phone. When someone have unlocked the door, you will receive a notification by Saulex App on your smart phone.
Auto Lock
After you leave the room and the door is closed, the DB-02 smart door lock will detect door closing status and auto lock the door.
Silence Mode
If you are using the DB-02 for bedrooms, you can activate the silence mode in case of making unexpected sound while using the lock.
Lock & Open Button
With a simple touch on this button, the door will be locked from inside. In this situation, the door can only be unlocked from person inside or the administrator who has app access.
If you hold pressing the button shortly, the lock will stay at unlocking status untill you press this button again.
Customers Said
Game changer! The best lock on the market right now.
This lock is a game changer! So easy to set up and install. And works flawlessly after. The battery life is great and so is the app. Also as a bonus the chime and WiFi is inbuilt!
Nilcon Tressax
Works great, installation service required
Overall great product. Works well as described. Please note that unless you're a handyman yourself, you'll need to have the installation service as well.
Patrick
Great product
This lock is great. The accompanying app works really well. Notifies you when any activity being made. You can control everything remotely and the WiFi function is strong.
Ana C.
Information
The Saulex DB-02
External Lock Size
6.22 x 2.71 x 1.18 inches (158 x 69 x 30mm)
Panel Material
Premium Zinc Alloy
Surface Craft
PVD Electroplating
Compatible Lock Body
Single Key Hole
Door Thickness Requirement
1.37 - 2.16 inches (35 - 55mm)
Lock Cylinder Type
Super B-Class Mechanical Lock Cylinder
Operating Temperature
-4℉ ~ 140℉ (-20℃ ~ 60℃)
Networking Mode
WiFi, Bluetooth
Powered Source
4 Alkaline Dry Batteries (Included)
Low-Power Alarm Voltage
4.8 V
Standby Current
200Ua
Working Current
53mA
Unlock Time
Approx. 1.5 seconds
Control Panel
Capacitive Touch Screen
Type of Fingerprint Head
Semiconductor Zfm-10<0.001%<1.0%
False Rejection Rate (FRR)
<0.001%
False Admission Rate (FAR)
<0.1%
Fingerprint Capacity
50 Groups
Password Quantity
Support up to 100 groups
Card Type
NFC card
NFC Card Quantity
2 Pcs
Opening Methods
App/Password/NFC Card/Mechanical Key/Fingerprint
Default Password
123456 (The password contains 6 digits, the virtual password contains 20 digits)
2 x NFC Key Cards
2 x Metal Keys
4 x AA Batteries
1 x User Manual
Note: Screws for doors with a thickness of 35 to 55 mm are included in the standard package.
1 Year Solid Warranty
Effective Date: 11/23/2023
Thank you for choosing Saulex for your home security product needs. Our commitment to quality and customer satisfaction is the most important, and we stand behind the durability and performance of our products. This warranty policy outlines the terms and conditions of the Saulex Products 1-Year Limited Warranty.
Warranty Coverage:
Saulex provides a 1-year limited warranty for Saulex products purchased from our online store. This warranty covers defects in materials and workmanship under normal use conditions.
For purchases not made directly through Saulex’s online stores, please contact retailers for warranty information.
Warranty Period:
The warranty period begins on the date of receiving goods and lasts for 1 year. To determine the warranty expiration date, please refer to your original sales receipt or invoice.
What is Covered:
Saulex is warranted against defects in materials and workmanship. Saulex will, at its discretion, replace any defective product during the warranty period. All replacements will be of equal or comparable quality.
What is Not Covered:
This warranty does not cover damage or defects caused by:
Normal wear and tear
Accidents, misuse, or abuse
Unauthorized modifications or repairs
Exposure to extreme environmental conditions
Failure to follow the product instructions or installation guidelines
How to Obtain Warranty Service:
To obtain warranty service, please follow these steps:
Contact Saulex Customer Support at info@saulex.com to report the issue.
Provide proof of purchase (order number in online store) along with a detailed description of the problem.
Follow the instructions provided by Saulex Customer Support for returning the product.
Shipping Costs:
Saulex will cover the return shipping costs for the replaced product.
Limitation of Liability:
To the extent permitted by law, Saulex's liability under this warranty is limited to the replacement of the product. Saulex is not liable for any incidental or consequential damages.
Governing Law:
This warranty is governed by the laws of the jurisdiction where the product was purchased.
How to Contact Saulex Customer Support:
For warranty-related inquiries or assistance, please contact Saulex Customer Support at:
Email: info@saulex.com
Changes to Warranty Policy:
Saulex reserves the right to modify or update this warranty policy at any time. Changes will be effective upon posting on the Saulex website.
By purchasing and using Saulex Home Security Products, you agree to the terms and conditions outlined in this warranty policy.
Thank you for choosing Saulex. We appreciate your trust in our products. Feel free to contact us at info@saulex.com if you have any questions.
30 Days Free Easy Return
Saulex always aims for the highest customer satisfaction. If you are unsatisfied with your products or the products turn out to be defective then you can claim a return or refund.
We afford the return shipping fee with following status:
Unsatisfied claim in 30 days free return period. (No damage with the products and original packaging)
Defected parts
Damaged devices
Incorrect item shipped
*The 30 days period is calculated from the date you received the items.
*If you claim a return that exceed 30 days free return period and without any defected or damaged devices, you need to afford the return shipping fee yourselves.
*Please note: Some returns we may charge the shipping fee from you. Like change your mind or ordered wrong items when shipping is proceeded, then we will charge the shipping fee from your payments.
Claim your return
Please send your request to ourreturn center.
After Sale Location
-Florida, USA
-Neureichenau, Germany
-Shenzhen, China
For other related inquiries, please write a mail to info@saulex.com
Welcome to Saulex Store! We ship to any country and try our best to give you faster shipping and a satisfactory online shopping experience! Following are the terms and conditions that constitute our Tax Policy.
Tax and VAT
All our prices have excluded any VAT and tax. Our website is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
*We pay the sales tax, if applicable.
*We declare the lower value in the custom if no specific requirement.
*If you are a business buyer and need a commercial invoice from us, you can contact us at info@saulex.com.
*If you have any special inquiries, please feel free to contact us atinfo@saulex.com. We are willing to hear from you!
Delivery and Shipping Process
We will try our best to ship your order in 1 business day (excluding weekends and holidays) after receiving your order confirmation email. Package normally be shipped on the same day before 4 PM if all items are in stock. You will receive another notification when your order has shipped and get the tracking details in the mail.
We have a local delivery service in the United States (warehouse in US West and US East) Europe (Czech) Russia (Moscow) Others will be shipping from our Asia warehouse (Shenzhen).
You can check the stock in each overseas warehouse on product pages firstly before you place orders.
In COVID, delivery delays can occasionally occur. Please understand.
Local Delivery
For the customers from the United States, Europe, and Russia, we have a faster local delivery service. (Customer from Canada can choose ship from united states) And you can check the stocks status on the product page.
Locations
Delivery Method
Estimated delivery time
Shipping Cost
United States
Ship from US West
Ship from US East
(UPS or USPS)
1-5 days
$9.9
Purchase over $90 is FREE
Canada
Ship from US
(USPS transmit to local post)
2-8 days
$12
Europe
Ship from EU
(DE DHL or GLS transmit to local post)
1-5 days
$9.9
Purchase over $90 is FREE
Russia
Ship from RU
(IML)
1-5 days
$9.9
Purchase over $90 is FREE
Following is our delivery time and cost:
*We declare the lower value in the custom if no specific requirement.
International Shipping
Global delivery in official Saulex store, so no matter where are you from you can enjoy Saulex system😊
Following is our international shipping time and cost:
Locations
Delivery Method
Estimated delivery time
Shipping Cost
All Countries
Standard Shipping
(Trackable Parcels from Asia)
3-12 days
$9.9
Purchase over $90 is FREE
/
DHL Express
(Ship from Asia)
1-5 days
$20
Purchase over $150 is FREE
/
Aramex
(Ship from Asia)
1-5 days
$20
Purchase over $150 is FREE
*We declare the lower value in the custom if no specific requirement.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 3 days of receiving your shipping confirmation email, please contact us at info@saulex.com with your name and order number, and we will look into it for you.
